My personal favourite way to retrieve SMDR/CDR details is via Scannex data buffers. They are designed to be on the network, on and up 24×7 365. They can capture serial streams and come with the right cables. They can also listen to Avaya PABXs over TCP/IP and there is a wealth of connectors built in. For retrieving data there are just as many options. www.scannex.co.uk
The other connector that looks interesting is http://pabxsoft.com/eng/index.htm I’m not familiar but heard good things. If I were looking for a software solution to run on a server I’d look here. My only issue with this is if the computer it runs on goes offline, is being updated or other service interuption then it’s not listening to the PABX and data loss may occur in that time window. I prefer a hardware device as per the Scannex with no moving parts and a dedicated purpose in life to collect data.
I was recently asked what can be done to reduce printing. If you haven’t already set Duplex as the default on all of your printers then stop reading and implement that first then read on.
Secure and Follow me/you printing solutions work well in many industries even though they can be expensive and troublesome technically. In Legal where I have spent a majority of my time Secure and Follow me/you solutions are harder to implement successfully but they are now being done at a few firms. Here is my suggestion on driving down print volumes.
Before you start to try and reduce printing it’s worth understanding what the problem is. If you run a print tracking solution then you can normally report on printer, application, user, computer and so on. If you know who and what is doing the printing then you can better manage the issue. There are free utilities available online to help gather this information as well as paid for solutions.
The following statistics are a general rule I found from looking at many legal firms in the UK and Australia.
|Application||% of Total Pages|
|Acrobat Reader and Professional||30|
What we learned in looking at these statistics at each firm was that if you can somehow control printing from Word and Acrobat Reader/Pro then you have 80% of the print picture.
The biggest short term gains were from educating people on their print volumes. I had some software that would advise users of how many pages they printed over the last 30 days. Many staff were outright shocked at the numbers and took matters into their own hands to reduce printing. If you could generate a weekly email alert of personal page volumes vs company average I think you would see people of their own accord drive down printed pages without spending time and effort on implementing solutions.
I have long thought that tablets will also help drive down print volumes but maybe that will also take a generation to make that happen.